Exchange Policy

• How Many Days Exchange Period?

  Exchanges are provided by the brand and depend on the product category. Some products, such as cosmetics, personal care items, and hygiene-related products, do not qualify for exchanges due to safety reasons. For other standard products, exchange policies vary between 3 to 10 days, depending on the vendor and the type of product.

  The exact exchange period is clearly mentioned on the product details page, ensuring transparency.

• What is the Exchange Policy?

  We consistently work towards the protection of our customers' interests. Hence, we offer an easy and streamlined process to exchange products, whenever applicable.

  If you receive a product that does not match your order, is defective, or damaged, you may request an exchange based on the conditions listed below.

• How do I file an Exchange request?

  Domestic Orders: We Offer Free Shipping Within India.

  You can file an exchange request through your Lotus iMall account by following these steps:

  • •  Sign In → My Orders → Request Exchange.
  • •  Exchange request must be filed within the exchange period mentioned for the product.
  • •  Requests will be reviewed by Lotus iMall.
  • •  If required, we may contact the vendor for further verification.
  • •  Upon approval, the pickup for the product will be arranged via our logistics partners.
  • •  If reverse pickup is unavailable in your location, you will need to ship the product. The shipping cost will be reimbursed by Lotus iMall as per standard courier charges.

• Under what conditions can I exchange my product?

  • •  Wrong Product – Incorrect color, size, style, or item delivered.
  • •  Unsatisfactory Product – Low quality, counterfeit, or expired items.
  • •  Defective Product – Manufacturing defect or non-functioning (except those covered under manufacturer’s warranty).
  • •  Damaged Product – Physically damaged, broken, or tampered packaging.
  • •  Incorrect Quantity – Missing products or parts.
  • •  No Invoice/Warranty Received – Applies to electronic products only.
  • •  Empty Packages – If an empty package is received, exchange must be filed immediately.

• Under what conditions will an Exchange request not be accepted?

  • •  If the product is used, altered, or tampered with.
  • •  If the product is returned without original packaging, including price tags, labels, and accessories.
  • •  If the serial number of electronic items is tampered with.
  • •  For missing, damaged, or wrong product requests filed after the exchange period.
  • •  If the product is part of a special promotion with a no-exchange policy (mentioned on the product page).

• When do you initiate a Pickup for Exchange?

  Once your exchange request is approved, we initiate a pickup for the product. An email will be sent with pickup details. Ensure the product is packed securely with all original tags and accessories.

• Guidelines for Packing Your Product for Pickup

  • •  The product must be unused and in its original condition.
  • •  Original price tags, labels, and invoice must be included.
  • •  Order number should be mentioned on the package.
  • •  Package should not be sealed; the courier executive will check contents before pickup.
  • •  Keep the courier receipt for tracking purposes.

  Note: Lotus iMall is not responsible for damage caused during return shipping.